Refund Policy

If Snapshapy is not for you, we will refund your first subscription payment in full when you ask within 14 days of it and have used less than 10% of the credits that payment included.

For example, the first month of a 400-credit plan qualifies if you have spent fewer than 40 credits. The refund ends the subscription and removes that period's remaining credits. It applies once per customer.

Outside the first-payment window, payments are not refunded, including renewals and periods you have partly used. Credits reset at the start of each billing period and unused credits do not roll over, so they are not refunded either. This does not affect any refund the law in your country requires.

You can cancel from the billing page in the app whenever you like. Cancelling stops the next renewal and takes effect at the end of the period you have already paid for: until then you keep your plan, its remaining credits and paid export formats. You will not be charged again.

If a model cannot be generated, the credits for that job go back to your balance automatically — you do not need to ask. If a model was generated but is clearly broken, write to us with the model's name and we will look at returning its credits.

Email [email protected] from the address you sign in with and tell us which payment you would like refunded. We aim to reply within 2 business days.

Approved refunds go back to the original payment method through Stripe. Your bank usually shows them within 5–10 business days.

Billing, renewal and cancellation are also covered in our Terms of Service. Plans and prices are on the pricing page.